RETURNS

PLEASE CAREFULLY READ THE FOLLOWING TERMS AND MAKE SURE THAT YOU UNDERSTAND THEM BEFORE PLACING AN ORDER WITH CREATED BY GG.

OVERVIEW

These Terms and Conditions will apply to any contract between us for the sale of goods and services to you. Your acceptance of our terms will take place when you place your order with CBGG, at which point a contract will come into existence between you and CBGG.

RETURNS

​If the item is undamaged and non personalised you can return your item within 14 days of purchase.

 

We don't offer pre-paid returns, so the customer is responsible for the payment of postage for the returned item.

 

Items must not be personalised as we do not accept refunds on personalised products.

 

If an item arrives damaged or faulty, we will require photographic evidence within 24 hours of receiving the product. Please provide photographic evidence to createdbygg@outlook.com 

 

Only products returned in perfect condition and in their original packaging will be refunded. Refunds will be processed within 2-5 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account. 

 

It is the customers responsibility to package the item securely so that it does not break in transit. If it arrives back to us in a worse condition I'm afraid we will not be able to proceed with a the return.